Support

We answer every message, usually within 48 hours.

Who you're writing to

GemFlare is operated by Techies365 LLC. Support is answered by the same small team that builds the app.

Email

support@gemflare.com — include the phone number your account uses so we can find it.

Common questions

Signing in, call quality, pricing, encryption, and supported devices are covered in the FAQ.

Reporting someone

If someone is harassing you, you can block them from their profile, which stops their calls and messages without telling them, and you can report them from inside the app. Reports reach the same team and we act on them. If you would rather write to us, email the address above and tell us the @username or phone number involved.

Billing

GemFlare is free while in beta — there is nothing to pay and no subscription to manage. When paid plans launch they'll be handled by Stripe, cancellable at any time from the app, and the current prices will always be on the Pricing page before you pay anything.

Account deletion

You can delete your account yourself, at any time, from the app or from gemflare.com/web — it happens immediately, with no request and no waiting period. Your profile, conversations and call history are erased with it. See Delete your account for the steps and for exactly what goes. If you cannot sign in, email support@gemflare.com with the subject "DELETE MY ACCOUNT", telling us which phone number the account uses. We verify the number is yours before erasing anything, and we answer within 30 days. We never recorded your calls, so there is no call content to delete.